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• Do you do wholesale?
     - Yes! If you are a local shop we can work with you. Contact us to let us know what products you are interested in and in what quantity. Or visit the 'wholesale' tab under 'Brick & Mortar' in navigation. 

• Do you take commissions?
​     - Sometimes - We are rarely take on commissions beyond paint palettes and are happy to recommend other artists for your project.  If you would like a custom paint palette, contact us and we can work with you on a design. Typical turn around time is a minimum of 4 weeks. If you have other ideas for ceramic goods, contact us. 
      
• Do you collaborate with other artists?
      - Yes! We love collaborating with other artists. Contact us if you would like to work together on something.
 In 2023 we collaborated with Big Mitten Linocuts - we designed two custom palettes for them in addition to stamping one of their block print designs onto the palettes. We also produced spoon rests for them with this some method. We are really proud of how elegant these designs became. 

• Do you sell to schools?
      - Yes! If you a representative for a school or school district, Contact us and we can discuss a bulk order for our ceramic goods or supplies. 
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• Do you offer classes?
      - We do not offer classes.  

​• Are your paint palettes dishwasher safe?
      - Yes! We fire all of our ceramic goods to Cone 6. All of our ceramic goods are dishwasher and *food safe. That said, if you use oil paints with our paint palettes - do not put them in the dishwasher. 
*Unless otherwise noted in product description.

• What is a "Second"
Seconds are pieces that don’t meet aesthetic quality standards or are made as test products that didn’t make the cut for regular sale. The imperfections in the finish do not affect the integrity of the piece, unless otherwise noted in the product description.
In our practice of sustainability and reuse we prefer to offer them at reduced rates to reflect their visual impurities instead of throwing these pieces away.
Making space for imperfections allows for more accessibility for our customers and is a less wasteful practice.


• Shipping Details
We use recycled, local materials, and USPS mail boxes to keep shipping costs low for you, and no handling fee. We use the most efficient method of shipment per your individual order. The shipping cost estimated at checkout for you by Etsy is what the USPS charges to have the specific weight and size of the item shipped to your door. Ceramic items are fragile, require lots of packaging and are sometimes heavy, which is why it can cost more than your average postage. There is no way around this fact unfortunately, but we do our absolute best to ensure your item(s) arrive safely, and at the lowest cost to ship! We reserve the right to choose the most cost effective shipping method.

• When Can I Expect My Shipment?
If you live within the US, you can expect your package in 3-5 business days, once shipped.*
*If you make a purchase during the frenzy of a shop update, items may take up to 10 business days to ship. Please bear with us as we put together and carefully package your order to be shipped.


• Breakage during Shipment
We do our absolute best to package each item safely. However, ceramic is incredibly fragile. Unfortunately, once it leaves our home it is out of our hands.

If you are gifting an item, please open the package immediately to ensure safe delivery. Inspect your item carefully. We will not refund due to breakages. If you fail to notify us of a breakage within 7 days of delivery. or if an item arrives broken, don't panic! Simply contact us first with photos. We can assist with filing a claim with USPS, as a breakage through the postal service is the responsibility of USPS.

• Lost or Stolen Packages
Once your order leaves our hands and begins its journey through the mail, USPS is responsible for it’s safe delivery. Lost and stolen packages are rare, but happen occasionally. If your tracking states that your item has been delivered, but is not at your residence, please double check your shipping address first. Contact your local post office with your tracking. Busy Hands Studio does not refund stolen packages. If your tracking states the item is still in transit after 5-7 business days after it’s scheduled delivery, please check with your local PO. They offer full refunds for lost items, and it is your responsibility as the buyer to notify USPS of the lost packages. Busy Hands Studio will not refund for lost or stolen items.

• Care Instructions
All pottery is hand-made with lead free, food safe materials. All are microwave and dishwasher safe unless otherwise noted. Hand washing is always best, and will ensure a long life for your new wares. Avoid thermal shock by avoiding extreme temperature changes, ie the freezer and boiling temperatures. Room temperature, hot beverages, and mild refrigerator temps are fine.

 Busy Hands Studio will not refund for any breakage once the item is in your possession. This excludes breakages during shipment only. Busy Hands Studio is not responsible for any resulted injury due to normal or misuse of pottery.

• Refunds and Exchanges
With the exception of shipping breakages, we do not accept refunds or exchanges. Please check all listing photos before purchasing and read the description thoroughly. You are buying handmade, there will be variations in shape, and glaze. Color in images may vary from screen to screen. We take our photos in natural light, where the glazes look their best, and do not edit listing photos. No two items will be exactly the same in size, or color.

If your item breaks in the mail, see "Breakages During Shipment" for more details. Ceramic is fragile, take care of your pottery and it will last a lifetime and beyond!

• Copyright
​All material is owned by Busy Hands Studio. This material includes, but is not limited to, the design, artwork, images, photographs, and text, and may NOT be copied, reproduced, or distributed without permission. Our images cannot be used without our permission or credit.

• By Purchasing from Busy Hands Studio, You Are Acknowledging That:
• Each item is handmade and will show the marks of the creation process.
• Each piece is unique, bearing the same colors and similarities, with differences in applications of glaze and slight variations in size. 
• All wares are made with attention to detail including remnants of the hand at work and intentional “imperfections”.
• All food-centric items are food safe.
• Most* items are dishwasher and microwave friendly.
     *Please refer to care notes above.
• Function is tested and unless otherwise noted (seconds), this piece will function completely as it is advertised.
• Busy Hands Studio is a small, artist-owned business, please keep in mind that returns cannot be made for any reason beyond receiving the wrong product. (This rarely happens, but hey, we’re human. Bear with us.)
• Lastly, Please remember to be kind when purchasing handmade. These items are loved from the minute they are made until the second they’re sent out to you.

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